Practitioner Relationship Specialist

remote
Vancouver, British Columbia, Canada .
full-time . August 2, 2024

Description

Job Summary: The Practitioner Relationship Specialist is responsible for collaborating with all teams to be responsive to practitioner escalations & nurturing practitioner relationships, ensuring satisfaction, supporting team members, and contributing to business growth. This position involves critical analysis of issues, practitioner engagement, mentorship, and collaboration with cross-functional teams to deliver exceptional value to TinyEYE.

Reports To: Director, Recruitment

Key Responsibilities:

1. Practitioner Relationship Management:

Serve as the primary point of contact for practitioners and build strong, trust-based relationships.
Understand TinyEYE goals and pain points and align actions accordingly.
Collaborates with the Manager of Practitioner Engagement, providing feedback & anticipating practitioner needs, working together to proactively address to enhance client satisfaction.

2. Leadership and Mentorship:

Provide leadership and mentorship to TinyEYE team members to collaborate on escalations towards conflict resolution, assisting in their professional development.
Act as a subject matter expert within the organization and share industry insights and best practices.
Oversee the development and maintenance of processes and reference materials.

3. Product or Service Expertise:

Demonstrate an in-depth understanding of the company's products or services, to align expectations and practitioner experience.
Collaborate with other teams to support process performance and product representation so that customers understand and enjoy our offerings.

4. Issue Resolution:

Investigate & resolve practitioner escalations,
Address and resolve complex concerns, complaints, or issues effectively.
Collaborate with relevant teams to find solutions and prevent recurring problems.

5. Data Analysis and Reporting:

Prepare and deliver regular reports on practitioner performance, key metrics, and strategic insights.
Utilize data and analytics to identify areas for improvement and growth opportunities.
Drive achievement of quarterly OKRs and annual goals.

6. Contract Management:

Advises on the management of practitioner contracts
Ensure compliance with contractual obligations and deliverables.

Qualifications and Requirements:

Bachelor's degree in human resources, Employee Relations, business, or related field. Hiring managers may consider related experience and training in lieu of a degree.
5+ years experience in employee relations and contractors, preferably with evidence of leadership capacity. Outsource provider experience is advantageous
Exceptional communication, negotiation, and interpersonal skills. Effective meeting facilitation.
Proven ability to manage complex relationships
Strong project management, organizational, and strategic planning abilities.
Proficiency in CRM software, data analysis tools, and office productivity applications.
In-depth industry knowledge and market trends awareness.
Problem-solving skills and a client-centric mindset.
Ability to work independently and collaboratively.
Business literacy and up to date employment law
As a life learner, pursues knowledge and development of skills related to the role.

Compensation

$75,000.00 - $85,000.00 per year

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